JLS Automation announced JLS View to see and hear exactly what its customers are experiencing. The company’s product uses Microsoft’s HoloLens 2 technology and connects customers with support needs no matter their location.

The technology features a mixed-reality headset that JLS customers wear. The lens displays the customer’s point of view directly to a JLS technician’s computer screen in real time. Because the technicians can see and experience the customer’s point of view, issues on the packaging line and machine troubleshooting takes place with expert guidance and instructions as if JLS technicians were physically at the plant.